FAQ's

 

What does Chocolatay mean?

The name comes from a play of two words: our oldest son’s nickname “Tay” given to him at birth by his late great-grandmother and the Spanish pronunciation of the word chocolate (chock-o-LAHT-tey), which celebrates Danielle’s Dominican heritage.

What is your product shelf life? How should they be stored?

Our chocolates and confections are free of artificial preservatives, so the sooner you eat them the tastier! Our products should be stored at room temperature, away from strong odors and sunlight. For specific product shelf life questions please contact us.

 

How do you deal with allergens? Are your chocolates vegan?

We have vegan treats at our shop. Our dark chocolate is not suitable for individuals with milk allergies; both our milk and dark chocolate are peanut free and soy free. Our ingredients are gluten free. We understand the seriousness of food allergies therefore we take great measures to ensure best practices in keeping them separate. For severe food allergies questions or concerns please contact us prior to purchasing. 

 

Do you offer catering, favors, corporate gifts or special requests?

Yes we do, and we love making them! Please contact us at info@chocolatayconfections.com with any questions or special requests.

How do you ship?

During fall and winter we ship USPS Priority which takes 2-3 business days.  We make everything to order so please allow an additional 2-3 days before your order ships out. We only ship on Mondays and Wednesdays, You can place your order any day of the week, but please note we only ship those two days. This way your delicious chocolates are not sitting in a warehouse all weekend. If you just can't wait (and we don't blame you), please contact us for expedited shipping options. Our shipping rate is $9.99 on all orders.

What's your return/exchange policy?

If for whatever reason you are not happy with your order, please contact us as soon as possible. We will do everything we can to make it right. We want you to enjoy your treats as much as we enjoyed making them.

© 2019 by Chocolatay Confections.

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Chapel Hill, NC        Info@chocolatayconfections.com        (919) 964-0212