FAQ's

 

 

Do you offer delivery, pick up or shipping

 

Since we have resumed shipping and are moving towards a heavier production schedule we are no longer able to accommodate local delivery*.  Pre-order for local pick up is still available and highly encourage on Saturday's at the Chapel Hill Farmers' market in University Place or the Durham Farmers Market located at 501 Foster Street between 8am-12pm.

*If you have special circumstances or considerations please feel free to each out to us via email to discuss. We will try our best to accommodate your needs.

 

We are shipping nationwide via USPS Priority. Orders are fulfilled and shipped within 3-5 business days. We only ship on Monday's. We noticed delays in deliveries shipped on Wednesday, to ensure your order arrived in a timely manner, we have eliminated Wednesday as a shipping day. You can place your order any day of the week, but please note we only ship on Monday (i.e any order placed this week will be shipped the following Monday). Please contact us for expedited shipping options.

PLEASE NOTE: USPS  and other mail carriers are experiencing shipping delays due to Covid-19, wildfires and nationwide protests.

HOLIDAY ORDERS FOR HOT CHOCOLATAY BOMBS: We will be opening a pre-order window for holiday gift soon. Please sign up for our newsletter to be the first to know. 

What does Chocolatay mean?

The name comes from a play of two words: our oldest son’s nickname “Tay” given to him at birth by his late great-grandmother and the inspiration behind Chocolatay, and the Spanish pronunciation of the word chocolate (chock-o-LAHT-tey), which celebrates Danielle’s Dominican heritage.

What is your product shelf life? How should they be stored?

Our chocolates and confections are free of artificial preservatives, so the sooner you eat them the tastier! Our products should be stored at room temperature, away from strong odors and sunlight. For specific product shelf life questions please contact us.

 

How do you deal with allergens? Are your chocolates vegan?

We offer vegan treats in our online shop and also locally at these locations. Our chocolate is not suitable for individuals with milk allergies, both milk and dark chocolates are  crafted and molded in the same equipment; both our milk and dark chocolate are peanut free,  non gmo, gluten free and soy free. Our ingredients are currently gluten free. We understand the seriousness of food allergies therefore we take great measures to ensure best practices in keeping them separate. For food allergies questions or concerns please contact us prior to purchasing. 

 

Do you offer catering, favors, corporate gifts or special requests?

Yes we do, and we love making them! Please contact us at info@chocolatayconfections.com with any questions or special requests.​

Do you wholesale your products?

Not at the moment. All of our products are handmade, hand dipped and hand-cut. When we are able to automate some of our processes with commercial tools like: a guitar cutter, enrobing machine and continuous tempering machine we will be able to offer our products to retailers. Until then, our products are only available directly thorough us. 

What's your return/exchange policy?

If for whatever reason you are not happy with your order, please contact us as soon as possible. We will do everything we can to make it right. ​

© 2019 by Chocolatay Confections.

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Chapel Hill, NC        Info@chocolatayconfections.com        (919) 964-0212

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